Policies and Procedures

Prior to your appointment with Mary Jane, a new client packet will be either e-mailed or sent to you via mail. Please take the time to accurately fill out the health questionnaire and read the enclosed material. Mary Jane requires the following:

• You must watch the CRA video prior to your first appointment. The CRA video can be accessed on this website (http://www.maryjanemack.com/CRAVideo.html). If you cannot watch this video online a copy can be mailed to you.
• Products recommended for purchase must be purchased through Mary Jane Mack directly.

Payment for consultation and product is due at the time of your visit. As per above, you will be required to purchase product from our office. Please respect other clients’ time by arriving on time for your appointment. If you must reschedule your appointment, please provide 24 hours notice. Missed appointments are subject to billing consistent with our fee schedule. We accept cash, VISA, MasterCard, Debit and Checkless-Checks.

Cancellations:

If you are unable to keep your appointment, kindly give 24 hours notice to cancel. If not, you may be billed for the time you reserved.

Return Policy:

If a product is to be returned for any reason it must be returned within 30 days, with proof of purchase, unopened in the original packaging (bottle and carton, if applicable). All returns are subject to a 15% restocking fee.